Privacy declaration

Summary

Balacron International respects the privacy of all its customers and all users of its site, and will treat all personal information you provide us with confidentially. We use your data to provide you with information and to ensure that your orders are processed as quickly and easily as possible. We will only use your data with your consent. Balacron International will never sell your personal data to third parties, and will only disclose this data to third parties who are involved in the execution of your order. In this privacy statement, we will give a further explanation of the processing of data by Balacron International.

Which personal data does Balacron International process?

When you place an order, we use your name, e-mail address, telephone number, delivery address and payment details in order to execute your order and keep you informed of its status.

In order to make shopping with Balacron International as pleasant as possible, we save your personal data with your consent, as well as the data relating to your order and the use of our services. As a result of this, we are able to personalise the website.

We will use your e-mail address to inform you about developments on the website, and special offers and campaigns. If you no longer wish to receive this information, you can unsubscribe on our website at any time.

If you place an order with Balacron International, we will save your data, if required, on a secure server. You may also create a user name and password, so you do not have to fill in your data (name, address, telephone number, e-mail address, delivery and payment details) for each new order.

On which basis do we process this personal data?

We process your personal data with your express permission. You may withdraw this permission at any time. Furthermore, we process your personal data as this is necessary in order to be able to enter into an agreement with you and to subsequently execute this. Finally, the processing of your personal data is necessary to ensure the efficient and effective business operations of Balacron International, because we cannot accept any orders or supply any products without your personal data.

In any case, we store your personal data as long as this is necessary in order to be able to perform our services or as long as this is necessary for the purposes for which we process your personal data.

Your rights with regard to our processing of personal data

If we process personal data of yours, you are entitled to ask us to allow you to inspect the personal data and amend this. Furthermore, you may ask us to transfer the data or delete it at your request. Finally, you may lodge an objection against our processing of your personal data or ask us to limit the processing.

Our customer service department will assist you further if you need any information about your data, if you wish to amend this or if you have another request. We are not obliged in all cases to meet your request. If we do not honour a request, we will inform you of this.

If you are not satisfied about the way in which we process your personal data, we would like to hear that. We will, of course, try to dispel your concerns as quickly as possible in that case. If that is not successful and you remain dissatisfied, you may lodge a complaint with the Dutch Data Protection Authority.

Who do we share the personal data with?

Balacron International will never sell your personal data to third parties and will only disclose this data to third parties who are involved in the execution of your order, such as the carrier or the organisation that takes care of the payment transactions. We make agreements with these third parties in order to safeguard the protection of your personal data. Our employees and third parties engaged by us are required to respect the confidentiality of your data.

We may also pass on your personal data to third parties if that is a statutory obligation or if we believe that this is necessary in order to investigate, prevent or combat fraud or other illegal activities.

We will not process or forward your personal data outside the EU or to an international organisation. If, however, that should be the case at any time, we will ensure that the recipient of the personal data states that it will protect your personal data. In that case, we will make contractual agreements with these parties in order to ensure that the protection of your personal data is at a level that is comparable to that in the EU. On request, we may grant access to these contractual agreements.

At Balacron International, we do our utmost to protect your personal data. We have taken various technical and organisational measures for this.

Cookies

Cookies are small bits of information that your browser stores on your computer. Balacron International uses cookies to identify you when you visit our site again. Cookies enable us to gather information about the use of our services, and to improve and modify them in accordance with the wishes of our visitors. Our cookies provide information related to personal identification. You can change the settings for your browser so that you do not receive cookies while shopping with Balacron International.